Don't worry, your system keeps working normally. Additional conversations are automatically billed the following month according to your plan's rate ($0.35, $0.30, or $0.25 per conversation). You can monitor your usage in real-time from the dashboard and receive alerts when approaching your limit. You can also temporarily upgrade to a higher plan if you anticipate higher volume.

Yes, you can upgrade or downgrade whenever you want. Upgrades activate immediately and the difference is prorated on your next invoice. Downgrades apply at the start of your next billing cycle so you don't lose value already paid. If you downgrade, you maintain access to all premium features until your current period ends.

The launch discount is automatic for all new customers during your onboarding. You don't need promo codes. After 2 months, your plan automatically adjusts to regular pricing. We notify you 7 days before the price change and you can cancel without penalty if you decide it's not for you.

The guarantee covers the complete first 60 days from activation (including the discount period). If you don't see concrete results in your operation - like reduced time on manual tasks, better conversion metrics, or higher team satisfaction - we refund 100% of what you paid. You just need to show us you implemented your onboarding engineer's recommendations.

Add-ons are completely flexible - you can activate and deactivate them monthly without annual commitments. This is perfect for seasonal peaks or specific projects. For example, you can add Mercur Phone only during your high sales season, or Vambe Axis only while implementing complex integrations. They're billed proportionally from the day you activate them.